Tasks Overview Tab

  • Published on Sep 20, 2024
  • 2 minute(s) read
Prev Next

The Overview tab within the Tasks section of the application summarizes the current and most recent processing load. 

All data points on the Tasks Overview page are calculated at the time the page is loaded. To refresh the data, click the Refresh icon located in the upper-right corner of the page; the date and time shown reflect when the data was last refreshed.

Filters

You can narrow your view of the cards presented on the page by clicking the All Flows filter and selecting a flow.

mceclip0.png

Supervision Tasks

The Supervision Tasks card shows the total volume of outstanding work in the system, broken down by the following task types:

  • Document Classification

  • Identification

  • Transcription

  • Flexible Extraction

  • Custom Supervision

mceclip1.png

Quality Assurance Tasks

The Quality Assurance Tasks card shows the total volume of outstanding work in the system, broken down by the following task types:

  • Document Classification QA

  • Identification QA

  • Transcription QA

mceclip2.png

Note that Quality Assurance tasks do not have SLAs, so they cannot be overdue.

Active Users

If there are any active keyers performing Supervision tasks, their names will appear in the Active Users card that is located below the Supervision Tasks card. 

You can search for active users by name and filter the Active Users table by task type.

mceclip3.png

Task SLA Performance Against Deadlines

The Task SLA Performance Against Deadlines card contains a table that lists all of the SLA rules that currently have open tasks. This table has the following columns:

  • SLA Name – name of the SLA rule

  • In Queue – the total number of tasks in the Task Queue per SLA rule type

  • On Track – the total number of tasks that are on track to be completed on time.

  • 1 Hr Until – the total number of tasks that are due within an hour.

  • Overdue – the total number of tasks that are overdue.

mceclip4.png

Average Time Spent per Task Type Today

The Average Time Spent per Task Type Today card contains a table that shows the average active and waiting time spent per task type for the current day. This table has the following columns:

  • Task Type – name of the task type

  • Machine Wait Time – the average time between a task’s creation and the time the task was started by the machine.

  • Machine Active Time – the average time from start to completion for tasks completed by the machine.

  • Supervision Wait Time – the average time between a Supervision task’s creation and the time it was started by a user.

  • Supervision Active Time – the average time from start to completion for Supervision tasks completed by a user.

  • QA Wait Time – the average time between a QA task’s creation and the time it was started.

  • QA Active Time – the average time from task start to task completion for QA tasks.

mceclip5.png

Volume and Processing Distribution Completed Today

The Volume and Processing Distribution Completed Today card contains a table that shows the total number of completed submissions, documents, document pages, fields, table cells, Supervision tasks, and QA tasks for the current day.

mceclip6.png