The Submissions SLA report allows you to monitor SLA performance per submission. In the sections below, you can read more about the Submission SLA report’s metrics.
Downloading the Report
You can access the Submissions SLA report at Reporting > Processing Time.
In the drop-down list, select from the predefined date ranges (Week to Date, Month to Date, Year to Date) or choose your own date range (Select Date Range). Then, click Download Report.
Reporting metrics
The file name of the downloaded Submissions SLA report is submission_level_report.csv. This report has the following columns:
Submission ID – ID of the submission
Submission Date Created – creation date of the submission
Submission Due Date – due date of the submission
Submission Date Completed – completion date of the submission
Delta between Due and Completed Dates (seconds)
The value is positive if work has been completed before the SLA deadline.
The value is negative if work has been completed after the SLA deadline.
Submission Due Date Source – name of the SLA location. The possible values are:
Flow and Input Listener
Layout Variation
System Default
SLA Rule Applied - Name – name of the SLA rule
SLA Rule Applied - Definition – definition of the SLA rule
Number of Folders
Number of Documents
Number of Pages
Number of Page Failures
Number of Fields
Number of Machine Only Fields Transcribed
Number of Tables
Number of Table Cells
Number of Machine Only Table Cells Transcribed
Submission State – state of the submission:
Processing
Supervision
Complete
Failed
Submission Substate – substate of the submission:
Manual Document Organization
Manual Field Identification
Manual Table Identification
Manual Routing Decision
Manual Routing Transcription
Manual Transcription
Flexible Extraction
Custom Supervision
Submission Metadata – metadata of the submission
External ID – external ID of the submission